Need help with your spoken mock interview, scorecard evaluation, or payment receipt? Reach out directly to our engineering and support team in Kolkata.
A useful support message includes the account email, the page or interview involved, and the outcome you expected. Describe the last step that worked and the first step that failed. If there is an error message, include its wording and the approximate time it appeared.
Include the interview reference or date, whether you used web or Android, and your device and browser. Explain whether the problem concerns starting, connecting, saving, or viewing the report. Keep a saving session open if Retry Saving is available.
Include the payment reference, amount, approximate time, and purchase platform. Check that you are using the same Google account as the purchase. If a charge succeeded but your balance is missing, ask us to check it before paying again.
Share only the information needed to explain the issue. Never send passwords, one-time codes, card numbers, CVVs, or UPI PINs. Crop screenshots to remove unrelated personal or payment details.
Tell us what you need help with. We usually reply within 24–48 business hours.
Questions about your mock interview sessions, audio/video checks, scorecards, or Razorpay ₹199 payment receipts.
Student data access, academic profile corrections, and verified account/recording erasure requests.
Responsible disclosure for suspected security issues or infrastructure vulnerabilities.
For product questions, browse the FAQ, pricing guide, or academic and career catalog.
For a data access or correction request, identify the account and the information you want reviewed. For account deletion, read the dedicated deletion page before proceeding: the action is permanent. If you want help with a narrower privacy concern, describe that concern to the privacy team.
If you believe an account was accessed without permission or you found a security issue, use the security contact above. Explain what you observed without including another person’s data or attempting to access additional records.
Company: ChitraYantra Technologies Private Limited, Kolkata, West Bengal, India.
Turnaround Time: General student support inquiries are answered within 24–48 business hours.
DPDP Compliance SLA: In accordance with India's Digital Personal Data Protection Act, 2023, data access, correction, and verified account erasure requests are acknowledged within 24 hours and addressed within 30 days.
